1-800-442-6666
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| Internet Banking FAQs |
 Q : How do I login to Internet Banking?A : At the top of each page in the northwaybank.com site, there is a login button for your convenience. Click here to be brought to the secure login page. Q : What will Northway Bank's Internet Banking do for me? A : Internet Banking offers you another convenient way to access your Northway Bank accounts. Once you have successfully applied for Internet Banking, you will be able to perform a variety of routine banking transactions on-line. A few examples include account information inquiry, statement retrieval, on-line transfers between accounts, and on-line viewing of transactions and images of your checks . . . long distance banking has never been easier ! Q : What will I need to get started ? A : Any Internet-enabled device, such as a personal computer, can interface with Northway Bank's Internet Banking service. The security system also requires that you use a Web browser which is capable of supporting 128-bit encryption. Q : How do I access Northway Bank's Internet Banking ? A : Stop in at any Northway Bank office and complete your Internet Banking application today. Once it has been reviewed and approved and you receive confirmation, you simply click on the Internet Banking button on the bank's home page, located at www.northwaybank.com. Q : Will I incur any additional costs for Internet Banking ? A : No . . . Northway Bank customers will receive routine Internet Banking services at no additional cost. Internet Banking is a service offered for your convenience by Northway Bank. Q : What accounts will be available through Internet Banking ? A : You will have on-line access to those accounts you designate during the Northway Bank Internet Banking application process. Q : Will I have 24-hour access to my accounts ? A : Yes, Internet Banking will generally be available to you round-the-clock, every day of the year. However, there may be times when your ISP (Internet Service Provider) is experiencing "down time" during which you will not have access to any Internet services. Down time may also occur occasionally when we are performing routine maintenance on our systems. Q : How often is my account information updated ? A : Most of the information you will view when you use Internet Banking is updated each day. Q : I am concerned about my privacy when using the Internet. Should I be ? A : Absolutely, and so are we. Northway Bank is very serious about this issue and has developed an extensive policy to help protect you and your privacy. Q : What measures have been taken by Northway Bank to ensure the security of my Internet Banking transactions ? A : Information encoding, a PIN (Personal Identification Number) "lockout" system, and automatic log-off are just some of the methods used by Northway Bank to protect your Internet Banking transactions. We recommend changing your NetTeller PIN frequently for an additional level of security. Northway Bank will never ask you for sensitive personal information in an unsolicited request to your Internet e-mail address. Should you receive any such requests, do not respond. If you do receive a request like this, from the bank, please report the incident to customer service by calling 1-800-442-6666. Q : I have other questions regarding Northway Bank's Internet Banking. How can I get answers ? A : For further information regarding Northway Bank’s Internet Banking, simply call (800) 442-6666 and ask for Electronic Banking. |
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