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Customer Service


24-Hour Telephone Banking



Access to your Northway Account


What can we help you find?


We are pleased to announce that your local Northway Bank branch in Concord has moved just up the street to a more accessible location.

Our branch that was located at 66 N. Main Street in Concord has moved to a new location at 190 N. Main Street, a few blocks away.

The new convenient location offers easy access from N. Main Street, including a generous parking area, a drive-up teller, a drive-up ATM, and a night depository. Please be assured that your accounts will not change in any way, nor will our services. All of our Concord employees have moved to the new location, so you will continue to be served by the same great people.

The new larger building space will be home to our full-service branch, a residential mortgage lender, commercial bankers, a small business banker, and our corporate & municipal services team – all under one roof. This location also has a spacious conference room for customer meetings.

Please see the highlighted important information about the move below.

Concord Branch Relocation - General Information

What is happening?
Our Concord Branch, previously located at 66 N. Main Street, moved right up the street (less than half a mile) to 190 N. Main Street.

When did this take place?
Our Concord Branch located at 66 N. Main Street closed on Friday, May 21, 2021 at 3:00 p.m. Our Concord ATM closed at 12:00 p.m. that same day. Our new location officially opened on Monday, May 24, 2021 at 8:30 a.m.

How will my accounts be affected?
Your accounts will not change in any way. You will gain the added benefits of easy access, ample parking, drive-up teller services, drive-up ATM, and drive-up night depository services.

Will the staff change?
All Northway employees at our Concord Branch moved to the new location, so you will continue to do your banking with the same people who serve you now.

Will the office hours change?
Lobby hours will remain the same (shown below). Drive-up hours are a new service that will be offered during the same hours.

Monday-Wednesday:  8:30 a.m. – 5:00 p.m.
Thursday-Friday:  8:30 a.m. – 6:00 p.m.

Will the office telephone number change?
Our Concord Branch phone number, along with the individual phone numbers of each of our Concord staff members, will remain unchanged. Our Concord Branch can be reached at (603) 225-2095.

Will the new office have drive-up services?
Yes! Our new location offers a full-service branch complete with drive-up teller, drive-up ATM, and drive-up night depository services. We hope that you will find these new drive-up services a meaningful enhancement.

Will the new office have dedicated parking?
Yes! Our new location has an ample and dedicated parking lot for customers.

Will night depository keys need to be changed?
A new night depository key was provided to each existing night depository user/keyholder prior to May 21st. Keys to the previous night depository will not work at the new location.

If I have a question, who can I contact?
Please call (603) 225-2095, visit the Concord Branch or call the Customer Service Center at (800) 442-6666.