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     Home  /  Extras  /  Privacy & Security

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Debit/ATM Card Protection

Northway's Privacy Policy

All Debit/ATM card transactions are continuously monitored 24/7 for potential fraud activity using state-of-the-art intelligence technology and skilled fraud experts. This service reviews account activity and identifies transactions that appear to be out of the ordinary, such as point of sale (POS) purchases in foreign countries, travel outside of your home area or multiple transactions that are not typical or expected, such as simultaneous charges from two geographic regions.

If suspicious transactions are detected, we take the following measures:

  • A fraud specialist will attempt to contact you between the hours of 8:00am until 9:00pm to verify the transaction activity.
  • If we confirm that there has been suspicious activity, your card will be disabled immediately.
  • If we are unable to contact you, we will attempt to leave a message and your card will be assigned a special “watch” status until we know all is well and we will continuously monitor your account.

If you are traveling out of the area, please call us at 1-800-442-6666 in advance so we can note your travel plans on your account and ensure uninterrupted service of your card.

Please feel free to call us at 1-800-442-6666 if you have any questions about potential fraud. This enhanced innovative service is just one more reason why the right bank makes a real difference.

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