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     Home  /  Extras  /  Privacy & Security


How ID Thieves Operate


Avoiding ID Theft


Reporting ID Theft


Safeguard Your Computer



Safeguard Your Privacy


Debit/ATM Card Protection


Northway's Privacy Policy


Here are some simple steps you can take to avoid becoming the victim of identity theft:
  • Monitor your credit report for accuracy. You're allowed to order a free copy from each of the major credit bureaus once per year. You may do so by visiting or calling 877-322-8228.
  • Understand online security:
    FFIEC Online Security Guidance for Business Accounts
    FFIEC Online Security Guidance for Consumer Accounts
    A Bank Customer's Guide to Cybersecurity
    A Cybersecurity Guide for Consumers
    A Cybersecurity Guide for Businesses

  • Shred documents that contain account numbers and other personal information.

  • Do not respond to telephone or online solicitations for personal information unless you initiated the contact. Northway Bank will never call or e-mail you to ask for your Social Security number, account number, password or PIN. If you receive such a request, please report it by calling customer service at 800-442-6666.

  • Review your credit card statements and immediately report any unfamiliar charges.

  • Contact Northway if you do not receive your monthly statement in the mail. It may mean that the statement has been diverted by an identity thief. Better yet, use Online Banking to review your statements online.

  • Bank online with confidence. Northway uses current technology to protect your accounts.

  • When buying from online merchants, be sure the web address starts with "https" and look for a small picture of an unbroken key or closed lock in the bottom right of your browser window. Without these, don't transact online.

  • Protect your PINs and passwords. Avoid using easily available information, such as your mother's maiden name, your birth date, the last four digits of your Social Security number, or your phone number.

  • Do not give out your Social Security number unless absolutely necessary. Other types of identifiers are often acceptable - just ask.

  • Carry only the minimum amount of identifying information and credit cards that you need. Do not carry your Social Security card in your wallet or purse.

  • Check account statements for unauthorized charges, checks or withdrawals. As added protection, Northway uses sophisticated fraud detection software to monitor transactions for suspicious activity.

  • Do not leave checks in your mailbox with the flag up. Place them in a post office collection box instead. Better yet, pay bills online.

  • Promptly remove incoming mail to prevent identity thieves from stealing account numbers. Better yet, receive bills online whenever possible.

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