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Your opinion matters!
Customer feedback drives everything we do at Northway. That's why we continually ask our customers for their opinions on how we are meeting their needs and what else they'd like to see from Northway. Thanks for trusting Northway to help you reach your financial goals.

Based on the latest customer feedback we received, we have made a few changes to the way we currently serve you:


New Manchester and Portsmouth locations
Our new banking centers in Manchester and Portsmouth are now open.

Mobile deposits
Now you can securely deposit checks anytime, anywhere using your smart phone, tablet or desktop computer. It's easy, convenient, secure, and available for personal and business customers.

24/7 Fraud monitoring
Northway Bank recently launched an enhanced fraud monitoring solution for debit and ATM cards. This provides additional security measures to protect your accounts using state-of-the-art intelligence technology and skilled fraud experts.

Respondents from recent customer surveys have also offered some observations about what they’d like to see from Northway in the future. We've heard customers say they want better online services. Improving the online experience is one of our top priorities. Customers have also said they want better savings rates. We encourage you to call or visit your local branch. We have great specials available now.

If you have any other comments, questions or concerns you would like addressed, please don’t hesitate to contact us. Call us toll free at 800-442-6666, stop by any of our banking centers or email our customer service center.



At Northway, it's important our customers know we listen and act upon their opinions. As we evolve and grow, we will continue asking for customer feedback on how we can serve you better.

Thank you for your business—and your suggestions.
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