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     Home  /  Personal  /  Mobile

What is Mobile Banking?
What are the features and benefits of using Mobile Banking?
Is Mobile Banking secure?
What type of mobile device and mobile service is required for Mobile Banking?
What mobile service providers are compatible with Mobile Banking?
How do I activate Mobile Banking?
How do I access Mobile Banking?
I have been asked to answer my “secret” security questions while using my mobile device and I cannot remember the answers. What do I do?
What happens if I lose the signal/communication during a Mobile Banking transaction?
What do I need to do if I get a new mobile device?
What happens if I lose my mobile device?

Can I set up my bill payment payees via Mobile Banking?

Do I need a password to use Mobile Banking?



Q: What is Mobile Banking? - Back to top
A: Mobile Banking is a feature of your Northway Internet Banking, which allows you to conduct your banking securely and conveniently from your mobile device. With Mobile Banking, you may access all of your accounts currently displayed on your Northway Internet Banking.

Q: What are the features and benefits of using Mobile Banking? - Back to top
A:

FEATURES
• Check account balances
• View transactions
• Transfer funds between accounts
• Pay Bills
• View Alerts
• Receive text confirmations of transfer and bill payment transactions (must have text messaging capability on your mobile device. Standard text messaging rates apply.)
  BENEFITS
• Bank on-the-go
• Quick
• Easy
• Convenient
• Free to Northway Internet Banking customers (service/plan fees charged by the mobile service provider are the responsibility of the user)


Q: Is Mobile Banking secure? - Back to top


A: Yes, your personal information is protected by advanced encryption technology to prevent unauthorized access, and the verification of your personal identification image ensures you are on the Northway Bank Mobile Banking site. As an added level of security, at times you may also be asked to answer your “secret” security questions. All these features are available to give you confidence your information is protected and secure.

Q: What type of mobile device and mobile service is required for Mobile Banking? - Back to top
A: Most mobile telephones are compatible with Mobile Banking. For optimal utilization of Mobile Banking, a “smart” phone is recommended. A mobile device with Internet access and an Internet browser application that supports secure SSL connections and is “WAP 2.0” compliant is required in order to view your accounts via Mobile Banking. If you wish to receive a text confirmation message via “text” regarding the transfer and bill payment transactions initiated via your mobile device, a text message feature is needed. Standard text messaging rates from your mobile service provider apply.

Q: What mobile service providers are compatible with Mobile Banking? - Back to top
A: Mobile Banking will work with most service providers. Below are a few mobile service providers located in the Northway Bank markets. If you need support with your mobile device, a link is provided below for accessing the Web sites of the following providers.
Alltel
AT&T
Cricket Wireless
MetroPCS
SouthernLinc Wireless
Sprint PCS
T-Mobile
US Cellular
Verizon


Q: How do I activate Mobile Banking? - Back to top
A: Set up is quick and easy!
• Log on to your Northway Internet Banking.
• Choose the Options tab from the menu.
• Then select Mobile Settings.
• To activate Mobile Banking, simply provide the requested information.
You must also read and agree to the Mobile Banking Agreement.

Q: How do I access Mobile Banking? - Back to top
A: Go to the following URL via the Web browser on your mobile device:


northwaybank.com


Enter your Northway Internet Banking User ID, then select submit.
Enter your Northway Internet Banking Password and select submit again.

Quick Tip: For easy access, add northwaybank.com to your list of Bookmarks or Favorites on the Web browser of your mobile device.

Q: I have been asked to answer my “secret” security questions while using my mobile device and I cannot remember the answers. What do I do? - Back to top
A: Just as when you are accessing your Northway Internet Banking via your personal computer, you may be prompted to answer your “secret” security questions when using Mobile Banking. If you are unable to answer your “secret” security questions, our Customer Service Center is available to assist you Monday through Friday between 8 a.m. and 5 p.m. ET at 800-442-6666.

Q: What happens if I lose the signal/communication during a Mobile Banking transaction? - Back to top
A: If you have the texting feature with your mobile service provider, each transfer and bill payment performed through Mobile Banking will be confirmed with a text message sent directly to your mobile device. If you do not receive a confirmation message or do not have a texting feature on your mobile device, log on to your Northway Internet Banking via your personal computer to view the transaction status. If the transaction is not detailed on your service, the requested transaction did not occur.

Q: What do I need to do if I get a new mobile device? - Back to top
A: If you obtain a new mobile device and are using the same phone number and service provider, then no changes are necessary. If you switch service providers and/or phone numbers, log on to your Northway Internet Banking via your personal computer and update your information by clicking on "Mobile Settings" under the "Options" tab. For security reasons, SMS Text Messages are sent only to the phone number listed under Mobile Options.

Important: Be sure to check with your wireless carrier to ensure your new mobile device and its Internet browser application support secure SSL connections and is “WAP” 2.0” compliant.

Q: What happens if I lose my mobile device? - Back to top
A: No need to worry. Your account information is not stored on your mobile device, therefore, it cannot be stolen. When you replace your mobile device, simply verify your Mobile Banking information is correct by logging into Northway Internet Banking via your personal computer and clicking on "Mobile Settings" under the "Options" tab. If there are changes to your mobile device provider or number, update your information in the "Mobile Settings" section.

Q: Can I setup my bill payment payees via Mobile Banking? - Back to top
A: New bill payment payees must be added to your Northway Internet Banking via your personal computer. Once a new payee is established using your personal computer, you will be able to view it on your mobile device.

Q: Do I need a password to use Mobile Banking? - Back to top
A: Yes, you will use your current Northway Internet Banking User ID and Password each time you access your information via your mobile device.

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