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Coronavirus Update

 

At Northway Bank we take the health and safety of our customers and employees as our highest priority.

 

With the constantly changing situation regarding the spread of coronavirus (COVID-19) in New Hampshire and around the world, please rest assured that Northway Bank is doing everything possible to keep our customers and employees, and their respective families, safe. We are actively monitoring coronavirus information, updates, and protocol standards from State and Federal medical authorities, keeping our employees informed, and reinforcing best health practices in our branches and offices. 

 

Update 4/15/20:

To see if you qualify for an Economic Impact Payment (sometimes referred to as a stimulus check) or what the amount of that payment will be, visit the IRS webpage on Economic Impact Payments.
 
 

Update 4/9/20:

We’re here to help! Northway Bank wants to help make things a little easier for residential mortgage and consumer loan borrowers adversely impacted by the COVID-19 Pandemic. Learn about our COVID-19 loan payment relief programs.
 
 

Update 3/20/20:

Effective Monday, March 23 - in support of both Federal and State guidance regarding social distancing, all Northway Bank Drive-up Teller services will remain open during normal/posted hours. Each of our branch locations, other than our Concord branch, offer drive-up teller service. Most routine transactions can be performed through our drive-ups.
 
We are limiting the number of customers in our branch lobbies at any given time. Branch lobby access will be available by appointment; or, if you do not have an appointment and the branch lobby is below its assigned guest limit, one of our staff members will let you right in.
 
If you know that you will require in-branch assistance to do your banking, we recommend that you call your local branch in advance. Branch phone numbers are listed on our website. As a reminder, ATMs, online banking, and mobile banking are all available to provide you with access to your accounts.
 
Drive-up Teller In-branch Appointment
  • Deposit
  • Withdrawal
  • Transfer
  • Loan Payment
  • CD Transaction
  • Update phone or email address
  • Change of address
  • Legal name change
  • Online Banking set-up or changes
  • Add or remove an account signer
  • Close account
  • Check order
  • Add or change a Beneficiary
  • Stop Payment
  • Sweep arrangement request
  • Domestic or Foreign Wire
  • Coin Order*
  • Debit Card Re-issue
  • Re-PIN Debit/ATM Card
  • IRA Transactions
  • Coin Order*
  • Account Opening (also available online)
*Merchant coin orders available in-branch by appointment for Berlin, Concord, Intervale, Laconia, Downtown Plymouth branches. All other locations available through drive-up window.
Each customer request is unique and may need to be handled differently than listed above. This list is for reference only. Customer needs will be handled on a case-by-case basis.
 
 
 
 
 
 
 
 
 
 
 
 
 
  • Northway has a dedicated Business Continuity/Pandemic team that is meeting on a daily basis to ensure that we keep everyone safe while still meeting the needs of our customers.
  • We’ve supplemented our regular cleaning procedures with extra sanitizing of frequently used/touched surfaces and fixtures and are educating branch teams on best practices recommended by the CDC.
  • We have also asked our staff to stay home if they are ill, if they have been in close contact with a person known to have COVID-19, or if they have recently traveled to an area identified by the CDC as warranting self-quarantine.
  • We have implemented internal “social distancing” techniques to minimize the typical face-to-face contact by utilizing teleconference calls, video conferencing, and flexible workspaces. In addition, we kindly ask all of our customers to help us maintain a handshake-free zone at all Northway Bank locations.
 
 
 
Northway Bank offers several secure and convenient ways to bank with us, some of which allow for access 24 hours a day. 
  • Drive-up Teller Service - Each of our 16 branches is equipped with drive-up teller service (except for Concord) which can be utilized to promote social distancing and eliminate the need for you to come into a branch. Branch lobby and drive-up teller service business hours are always kept current and available here.
  • Online Banking - If you are not already an Online Banking customer, you can enroll here.
  • Mobile Banking - If you are not already a Mobile Banking user, you can learn how to download the app and activate Mobile Banking here.
  • Text Banking - Get basic account information in seconds by texting Northway Bank a simple command.
  • Telephone Banking - Our Customer Service Center is available at 800-442-6666, Monday through Friday 8am to 6pm and Saturday 8am to noon. 24-Hour Automated Telephone Banking can be reached at 888-568-6310.
  • Find the nearest Northway Bank ATM - With a Northway Bank debit or ATM card at one of our ATMs, you can make a deposit, withdrawal, transfer between accounts, or simply make an account balance inquiry.
The following additional options are available to our business customers:
  • Employee Direct Deposit - We strongly encourage the use of direct deposit for your employees. If you do not offer this service and want to learn more, please contact us.
  • Remote Deposit Capture – If you deposit a larger volume of checks, our commercial remote deposit capture solution is available. To learn more, please contact us.
  • You can Contact Us in several ways for further assistance.
If you have been negatively impacted by illness due to the coronavirus and would like special assistance with your accounts or other banking services, please contact our Customer Service Center.
 
 
 
Similar to the steps we have taken with our employees, for the safety of our customers and employees we are asking that if you have recently traveled or have symptoms of respiratory illness such as fever, cough, or shortness of breath that you not enter a Northway Bank branch or office. Please call us or consider using any of the banking options above that support social distancing.
 
 
 
Personal Health
Cyber Scams
Scam artists and cyber criminals are looking to take advantage of fears surrounding the coronavirus. Know that if Northway Bank calls you for any reason, Northway will never ask you to provide your full Social Security or account numbers, debit or ATM card PIN, username, or password.
Pandemic Fraud
The COVID-19 pandemic situation is described as fluid, changing day to day. Criminals have been very active in this environment. They have already started to profit from this crisis. Most of the scams are based on known fraud tactics, but slightly varied in context to prey upon people’s fears surrounding the virus to facilitate the crimes.
 
Now, more than ever, it is important to be on alert for fraud, email phishing, and bogus requests for your personal information. We encourage you to be cautious and to not disclose any personal information or pay any fees to an organization claiming to be the IRS, Social Security Administration, Small Business Administration, FDIC, or any other government agency. As a reminder, these organizations will never call, send emails or texts, soliciting personal information.
 
The following government websites contain the most recent information related to fraud and schemes connected to the virus.
  • FBI - to report internet frauds 
  • FTC - specific for coronavirus scams
  • FinCEN - coronavirus updates 
  • USA.gov - federal government response 
If you or someone you know is a victim of a scam it is very important that it is reported to the proper authorities:
  • National Center for Disaster Fraud Hotline - 866-720-5721
  • National Center for Disaster Fraud Email - disaster@leo.gov
  • FTC - specific for complaints
  • Cybercrimes - Report to FBI 
The secret today is knowing what scams others are seeing to avoid the losses that will be coming tomorrow. Stay informed, so we can get through this crisis, financially sound.
 
 
 
To assist with financial hardship during the COVID-19 Pandemic, we are offering payment restructuring plan programs for existing Northway Bank residential mortgage and consumer loan customers adversely impacted by the pandemic. For details, call 800-442-6666 and ask about our COVID-19 Loan Payment Relief Program to see if you qualify.