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Photo of Portsmouth, NH

Customer Service


24-Hour Telephone Banking



Access to your Northway Account


What can we help you find?

Contact Us

How may we help?

Several Ways to Contact Us

Call us: 

Toll-Free: 800-442-6666
24-Hour Automated Telephone Banking: 888-568-6310

customer service and Live Chat Support Hours:

Monday - Friday: 8:00 am – 6:00 pm
Saturday: 8:00 am – 12:00 pm


Your nearest branch is right around the corner.
Please note that all Northway Bank branches are closed on Federal holidays.

Email Form:

Submit your question or comment through the form below and we'll get back to you within 2 business days. 
Please note: The Customer Support Team will not respond to sales solicitations.


Please do not include non-public information as this is NOT an encrypted message

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Report Lost or Stolen Debit Cards 

Have you misplaced your Northway Bank debit card? Do you suspect it has been stolen? There are several ways to report a lost or stolen card or to deactivate a card.

Report a lost card during business hours
  • Call us toll-free: 800-442-6666
    Monday - Friday: 8:00 am – 6:00 pm
    Saturday: 8:00 am – 12:00 pm
Report, replace or suspend a card 24-hours a day via 24-Hour Telephone Banking
  • Call 888-568-6310 and follow these automated prompts:
  • Option 5 – Debit Card
  • Option 2 – Deactivate a card or report lost/stolen

Holiday Closings

All Northway Bank branches are closed on Federal holidays. View our holiday closing schedule.

Online Banking FAQs

Find answers to the most common questions about Online Banking.

Security Center

Protecting your personal information is of utmost importance to us. Read how and get security tips here.

Routing Number

Northway Bank Routing Number: 011700425

The routing number can also be found on the bottom of your check. See these examples for more information.

Mailed Deposits

If you have a deposit you want to mail in (please no cash), here is the address to send it to:

Northway Bank
9 Main Street
Berlin, NH 03570

Thank you for your submission!

We will be in touch with you soon.