Skip Navigation Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view, download Adobe® Acrobat Reader.
Photo of Mountains in New Hampshire - taken by Dan Houde

Customer Service

800-442-6666


24-Hour Telephone Banking

888-568-6310

Login

Access to your Northway Account

Search

What can we help you find?

Debit Cards


Northway Bank debit card provides the safest, quickest and most convenient way to access your money.

 
Use your Northway Bank debit card to access the funds in your checking account at any time, or to get cash at an ATM. You can use your debit card card to make purchases anywhere that accepts Mastercard®  and these funds are deducted directly from your account, so you can keep track of your spending. Peak and True Rewards Checking account holders can earn $0.10 with Dime-a-Time every time you use your debit card and choose “credit”. The more you use it, the more you get paid1! For another kind of convenience, link your Northway Bank debit card to your digital wallet such as Apple Pay®, Samsung Pay® and Google Pay®.

Debit Card

Use your debit card to shop at stores or online, wherever Mastercard is accepted.
Go to Debit Card

Apple Pay

Link your debit card to your compatible Apple device - iPhone®, iPad® or Apple Watch.
Go to Apple Pay
 

Samsung Pay

Link your debit card to your Samsung device for fast, secure payments.
Go to Samsung PAY

GOOGLE PAY

Link your debit card to your Google Pay account for fast, secure payments.

Report a Lost or Stolen Debit Card

Is your debit card gone? Here's what to do.
GO TO REPORT A LOST OR STOLEN DEBIT CARD
 
 


Debit Card

Northway Bank will provide your debit card instantly at your local branch with your Northway Bank checking account2. Use it to shop at stores or online, wherever Mastercard® is accepted. Your debit card also lets you access cash at ATMs nationwide or make deposits at any Northway Bank ATM. Funds are deducted directly from your checking account, just as if you had written a paper check.

Sign-up now. Contact us at 800-442-6666 or visit your nearest branch.

TRAVEL ADVISORY: When elevated levels of fraud are identified in a particular region, it may be necessary for us to block Debit Card authorizations to protect your account. Please call us at 800-442-6666, or visit your local branch, to notify us before you travel out of state to ensure that you will not be negatively impacted by these restrictions.

CARD SKIMMER ALERT: Skimming devices have been around for years, however, detecting them is getting harder as the technology for these devices improves and it becomes easier to purchase the equipment online. Read more about Card Skimming.



  • Make purchases directly from your checking account without the need to use cash or write a check
  • Make purchases anywhere Mastercard® is accepted
  • Zero liability - your purchases are covered by Mastercard's zero-liability policy (conditions and exceptions apply)
  • Use your debit card as an ATM card at any Northway Bank ATM to make deposits; or at any Northway Bank, NYCE, or Mastercard network ATM3 to make withdrawals, balance inquiries, and transfers between your linked accounts
  • Get cash back when making a purchase at a merchant point-of-sale terminal
  • Through Mastercard, your debit card is token-enabled - meaning your card credentials can be stored with participating merchants without exposing your card number and expiration date. This is particularly convenient and more secure for online purchases and recurring transactions (i.e., a Netflix subscription).


Northway Bank offers instant issue debit cards for new or replacement cards:
  • Printed in minutes at any of our branches; no more waiting for a new card to arrive in the mail
  • Easy, quick, safe, and secure
  • Immediate activation and access to funds
  • Come in to any branch 
Reorder a card through your Mobile Banking app:
  • Go to "Preferences" and select "Manage Cards"
  • Choose the card you'd like to replace and choose "Card Options"
  • "Reorder Card"


Use your debit card with these digital wallets:
 
Apple Pay logoGoogle Pay logoSamsung Pay logo
 
Through Mastercard, your debit card is token-enabled - meaning your card credentials can be stored with participating merchants without exposing your card number and expiration date. This is particularly convenient and more secure for online purchases and recurring transactions (i.e., a Netflix subscription).


  • Every Northway Bank debit card is equipped with an EMV chip and the enhanced transaction security that comes with that technology
  • Transactions monitored for fraud activity 24/7
  • Through Mastercard, your debit card is token-enabled - meaning your card credentials can be stored with participating merchants without exposing your card number and expiration date. This is particularly convenient and more secure for online purchases and recurring transactions (i.e., a Netflix subscription)
  • Use your Northway Bank mobile app or online banking to reorder, suspend or report a lost or stolen debit card:
1 Login, from the hamburger menu Image of hamburger menu icon , select “Preferences”.
2 Select "Manage Cards".
3 Tap on the card number to manage.
4 Choose the appropriate Card Option.
5
Confirm your selection to reorder, report or suspend.


Card skimming: What is it, how it works and what you can do to protect yourself.
 
A card skimmer is a small device discreetly attached to an ATM, gas pump, or other payment terminal, so that when cards are inserted or swiped for a transaction, the device captures or skims the card information. Thieves then use the skimmed information to clone cards, access accounts, and make fraudulent purchases. Here’s how to protect yourself:
 
Check for Tampering
Take a close look at every card machine and ATM, looking for signs of tinkering, such as a too-thick keypad, an odd-colored card slot, or misaligned graphics. At gas pumps, look for a security seal.
 
Shop Wisely
Visit merchants that you know and trust and visit stores where the point-of-sale terminal is located next to the clerk. Keep an eye on your card at all times. Before inserting or swiping your card, look for anything odd, damaged, or loose. And if it’s difficult to insert your card, don’t use the terminal. When using your card at gas pumps, run your card as credit instead of debit to reduce the risk of having your PIN stolen.
 
Safeguard Your PIN
Some crooks are placing cameras at point-of-sale terminals that can record your PIN as you enter it. Shield the keypad when entering your PIN, and secure your card and cash before exiting stores, banks, and ATMs. Always be aware of your surroundings.
 
Zero Liability
Remember, if your card is skimmed, you’re covered by Mastercard’s Zero Liability (conditions and exceptions apply).


Mastercard Automatic Billing Updater is standard on Mastercard debit cards. When you have a recurring payment setup for a merchant, this provides for the secure updating of replacement card numbers to participating merchants. Read our FAQs below for more information on how Mastercard Billing Updater works. If you do not wish to have Northway Bank automatically update your debit card on file to process recurring payments, please complete our opt-out form. If your debit card has been potentially compromised or you have submitted a cardholder dispute, your card will automatically be opted out of this service. This will prevent the same source of compromise from gaining your new card information and making fraudulent charges. After your new card has arrived, you may opt back into this service.

Q: What are the benefits of Mastercard Automatic Billing Updater?
A:
  • Helps to ensure your recurring payments are on-time
  • Uninterrupted service from card-on-file merchants
  • Reduces likelihood for customer service interruptions with billing disputes
  • Less hassle if your card is ever reissued, lost or stolen
Q: What are card-on-file automated payments?
A: These are regular payments you’ve set up with a merchant or service provider. These merchants store their customers’ card number information for recurring payments. Some examples include:
  • Utilities
  • Cell phone service
  • Cable service
  • Gym membership
  • Music subscriptions
 
Q: Will all my recurring payments update automatically?
A: No. Mastercard Automatic Billing Updater is only available to participating merchants. At their discretion, these participating merchants can choose the frequency at which they try to obtain updated cardholder information prior to their billing cycle.
 
Q: Is there a cost to this service?
A: There is no fee for this service and all Northway Bank debit cards will be automatically enrolled unless you decide to opt-out.

Q: Can I decline the Mastercard Automatic Billing Updater service?
A: You can request to opt-out of this service by completing our Mastercard Automatic Billing Updater Opt-Out Form. You can also visit any Northway branch or call us at 800-442-6666. Keep in mind that your automatic payments will be declined and merchants may charge you a late fee if your card information is not up to date.

Q: If I decide to decline the Mastercard Automatic Billing Updater service, can I opt back in if I change my mind?
A: Yes. Please call us at 800-442-6666 or visit a branch to opt back in.


Your debit card is a powerful way to access your Northway Bank accounts. Here are a few tips to bare in mind when traveling to ensure uninterrupted use of your card and protection of your personal information: 
  • Alert us when traveling out of state and abroad 
    • We constantly monitor transactions for suspicious activity. If we know you're traveling out of the area, we can ensure your transactions will not be declined 
    • You can place a travel alert by calling us at 800-442-6666 or visiting your local branch
  • Treat your card as you would treat your credit cards, checkbook, or cash
  • Never reveal your Personal Identification Number (PIN) to anyone
  • Use our Online and Mobile Banking services to stay on top of account information and set up account alerts
  • If your card is lost or stolen while you travel, notify us immediately by calling 800-442-6666
  • Remember, your purchases are covered by Mastercard's zero-liability policy (conditions and exceptions apply)


When making in-store purchases, you'll invariably be asked the question at checkout - credit or debit? When paying with your Northway debit card, you actually have both options available. You can either swipe your card through a reader and enter your personal identification number (PIN), or you can sign a receipt without entering a PIN. Keep the following in mind when using your debit card:
  • Whether you sign or use your PIN, the payment is still taken directly from your checking account
  • With PIN-based transactions, the payment amount is immediately deducted from your checking account
  • With signature-based transactions, the payment amount is run similar to a credit card transaction and can take up to 2-3 days to fully hit your checking account
  • We recommend customers choose "credit" and sign for transactions. Peak and True Rewards Checking account holders can earn $0.10 with Dime-a-Time every time you use your debit card and choose "credit"









Apple Pay®

Enjoy the security, protection, and convenience of your Northway Bank debit card, now with the ease and accessibility of Apple Pay. Add your card to your compatible iPhone®, iPad® or Apple Watch digital wallet to get started.




  • Go to Settings
  • Open Wallet & Apple Pay and then select "Add Credit or Debit Card" (You can also open the Wallet app directly)
  • Use your device's camera to input your card information or enter it manually
  • Call Northway Bank at 800-442-6666. We will verify your information and complete the setup


Disclaimer
  • Look for the Apple Pay symbol at checkout 
  • Hold your device near the contactless reader with your finger on Touch ID 
  • A subtle vibration and tone will let you know your payment has been processed
  • Depending upon the store or amount of the transaction, you may need to sign a receipt or enter your debit card PIN
Image for NFC and Apple Pay

Image of thumbprint for TouchID icon



Q: What is Apple Pay?
A: With Apple Pay, you can easily pay for your purchases at participating merchants with virtual debit or credit cards on your iPhone, Apple Watch, or iPad. See the Apple site for a complete list of compatible devices.


Q: What security features come with Apple Pay?
A: With Apple Pay, every time you make a purchase, your unique Device Account Number along with a one-time security code are used to process the payment instead of your actual card number. Therefore, your actual card information is never shared with merchants or transmitted with payment. In addition, your physical card number is not stored on your phone, and only the fingerprints you associate with your Touch ID or phone passcode can authorize a payment.

Zero liability – as always, your debit card purchases are covered by Mastercard’s zero-liability policy (conditions and exceptions apply).

Q: Where can I use Apple Pay?
A: You can use Apple Pay at thousands of locations. You can also make purchases within participating apps. Look for these symbols at checkout:

Image for NFC and Apple Pay
  • See a list of stores and apps 
Q: How do I add my Northway debit card to Apple Pay?
A: iPhone/iPad: On your iPhone, open the Wallet app. On your iPad, go to Settings > Wallet & Apple Pay. Tap Add Credit Card or Debit Card. If your Northway debit card is already on file with iTunes, enter the card’s security code. Otherwise, use the camera to capture the information on your Northway debit card. Fill in any additional information needed. Call Northway Bank at 800-442-6666. We will verify your information and complete the setup. After your card is verified, you can start using Apple Pay.

Apple Watch: Open the Watch app on your iPhone and tap the My Watch tab. Scroll down and tap Wallet & Apple Pay. Then tap "Add a Credit or Debit Card." If your Northway debit card is already on file with iTunes, enter the card’s security code. Fill in any additional information needed. Call Northway Bank at 800-442-6666. We will verify your information and complete the setup. After your card is verified, you’ll receive a notification on your Apple Watch that your card is ready for Apple Pay. You can start using Apple Pay.

Q: How do I make my Northway debit card the default card?
A: To change the default card, go to Settings > Wallet & Apple Pay. Tap Default Card, and choose your Northway debit card.

Q: What type of device do I need to use Apple Pay?
A: You can use Apple Pay to pay at participating merchants and within apps with compatible iPhones, iPads, the Apple Watch, and Macs. See the Apple site for a complete list of compatible devices.

Q: Does it cost anything to use Apple Pay?
A: There is no cost to Northway debit card users to use their card in Apple Pay. However, message and data charges may still apply from your wireless provider.

Q: What if I lose my device?
A: Your card information is not stored on your phone and only you can authenticate a transaction using Touch ID. However, as an additional security measure, please call the Customer Service Center at 800-442-6666 and we can remove your card from Apple Pay. Note that your plastic card is still valid to use. If your iPhone, iPad, or Apple Watch is ever lost or stolen, you can use Find My iPhone to quickly put your device in Lost Mode to suspend Apple Pay, or you can wipe your device clean completely. You can also stop the ability to make payments from credit and debit cards on your iPhone, iPad, or Apple Watch with iCloud. Just log into iCloud.com and click Settings.

Q: When my card expires or is replaced, do I have to enroll my new card?
A: Yes. When a new card is issued, even if it's the same number, it needs to be enrolled in Apple Pay. Your old card will also need to be removed. You can remove cards by going to Settings > Wallet & Apple Pay. Just select the card to delete and tap Remove Card.

Q: What cards are eligible?
A: Currently the following cards are eligible: consumer debit cards and business debit cards.

Q: How do I pay using my Apple Watch?
A: On Apple Watch, just double click the side button and hold the display of your Apple Watch up to the contactless reader.

Q: What is Touch ID?
A: Touch ID is Apple's biometric fingerprint authentication technology. With it, the Home button can unlock your iPhone and authorize your purchases within Apple Pay. For more information on the setup and use of Apple Pay, visit Apple Support.






















 
 
 
 


 


 
























Samsung Pay®

Image of Samsung Pay on Samsung device

Enjoy the security, protection, and convenience of your Northway Bank debit card, now with the ease and accessibility of Samsung Pay. Use your linked Northway card to pay card-free in stores and apps.





  • Find the app pre-installed on your Samsung phone or download from the Google Play store
  • Sign in to your Samsung account. Scan your fingerprint or iris and enter a pin to authenticate future purchases
  • Snap a picture of your card and sign where necessary. Your card is securely backed up and can be restored with your Samsung account


  • At store checkout, bring up your Northway card by swiping up from the bottom of your screen
  • Select how you’d like to verify – biometrics or PIN. Hold near payment terminal
  • If paying at a terminal for debit cards, tap near the magnetic stripe line where you would swipe a debt card. If it’s a tap-and-go terminal, simply tap your phone


Q: What is Samsung Pay?

A: Samsung Pay is a digital wallet app that allows you to easily pay for purchases at participating merchants with virtual debit or credit cards on your Samsung device. See the Samsung Pay website to find out if your device is compatible. 

 

Q: What security features come with Samsung Pay?

A: With Samsung Pay, each transaction is authenticated by your fingerprint, pin number or iris scan. Additionally, Samsung Knox tokenization adds an extra layer of security.

Zero liability – as always, your debit card purchases are covered by Mastercard’s zero-liability policy (conditions and exceptions apply).

 

Q: Where can I use Samsung Pay?

A: You can use Samsung Pay at thousands of locations, including in participating apps. Because Samsung Pay uses technology that replicates a magnetic strip from a debit/credit card, it can be used anywhere accepting traditional debit/credit cards. Samsung Pay can also be used anywhere a tap-and-go terminal is present.

 

Q: How do I add my Northway debit card to Samsung Pay?

A: To get started, add a credit or debit card by touching ADD in Samsung Pay. Touch Add credit or debit card and then follow the on-screen instructions to choose verification method, PIN for payments, and signature. Next, call Northway Bank at 800-442-6666. We will verify your information and complete the setup. After your card is verified, you can start using Samsung Pay.

 

Q: How do I make my Northway debit card the default card?

A:  Samsung Pay does not have the option to set a default card. When you open Samsung Pay, the most recently used, viewed, or added card will display.

 

Q: Does it cost anything to use Samsung Pay?

A: There is no cost to Northway debit card users to use their card in Samsung Pay. However, message and data charges may still apply from your wireless provider.

 

Q: What if I lose my device?

A: Every transaction is authenticated by your fingerprint, pin number or iris scan. If your phone is lost or stolen, you can remotely lock or erase your Samsung Pay account with Find My Mobile. Contact Northway Customer Service Center at 800-442-6666 to remove your card from Samsung Pay.

 

Q: Which cards are eligible?

A: Currently, the following cards are eligible: consumer debit cards and business debit cards.























Google Pay®

Image of Android with Goggle Pay

Enjoy the security, protection, and convenience of your Northway Bank debit card, now with the ease and accessibility of Google Pay. Use your linked Northway card to pay card-free in millions of stores, apps, and through Google Assistant.


  • Download the Google Pay app in the Google Play store on your Android device
  • Open the Google Pay app and follow the setup instructions
  • If you have another payment app on your phone: make Google Pay the default payment app for easy access


  • Look for the Google Pay or contactless terminal symbol at checkout
  • Wake up and unlock your phone. No need to open the Google Pay app
  • Hold the back of your phone close to the terminal for a few seconds
  • A circle with a check mark will appear when your payment is accepted
  • You may be required to sign or enter your debit card’s PIN number on the terminal




Q: What is Google Pay?

A: Google Pay is a digital wallet app that allows you to easily pay for purchases at participating merchants with virtual debit or credit cards on your Android device. See the Google Pay site to find out if your device is compatible. 

 

Q: What security features come with Google Pay?

A: Every time you make a purchase, your unique device account number, along with a one-time security code are used to process the payment instead of your actual card number. Therefore, your actual card information is never shared with merchants or transmitted with payment.

Zero liability – as always, your debit card purchases are covered by Mastercard’s zero-liability policy (conditions and exceptions apply).

 

Q: Where can I use Google Pay?

A: You can use Google Pay at thousands of locations, including in participating apps. Look for the contactless symbols at checkout.

 

Q: How do I add my Northway debit card to Google Pay?

A: Open the Google Pay app and follow setup prompts. Add card number by using the camera to scan or enter manually. Google Pay will send a verification text or email to confirm your identity. Next, call Northway Bank at 800-442-6666. We will verify your information and complete the setup. After your card is verified, you can start using Google Pay.

 

Q: How do I make my Northway debit card the default card?

A: In the Google Pay app, tap Cards on the lower-right. Select your Northway debit card and tap Set as Default.

 

Q: Does it cost anything to use Google Pay?

A: There is no cost to Northway debit card users to use their card in Google Pay. However, message and data charges may still apply from your wireless provider.

 

Q: What if I lose my device?

A: Because your card information is not stored on your phone and your phone must be unlocked for nearly all payments, your payment information will stay safe. As a precaution, you may choose to lock or erase your phone using Android Device Manager; also contact Northway Customer Service Center at 800-442-6666 to remove your card from Google Pay.

 

Q: Which cards are eligible?

A: Currently, the following cards are eligible: consumer debit cards and business debit cards.





















 
 


 




























Report a Lost or Stolen Debit Card

Have you misplaced your Northway Bank debit card? Do you suspect it has been stolen? There are several ways to report a lost or stolen card or deactivate a card.

Northway Bank offers you the convenience of an instant issue debit card to replace your lost or stolen card. 

If you’ve simply misplaced your card and want to secure it while you look for it, you can call Customer Service or use the mobile banking app to suspend your card. 


Customer Service

Image of phone representing 24-hour telephone banking
  • Call 800-442-6666 to speak to a customer service representative
  • Monday - Friday
    8:00 am to 6:00 pm
  • Saturday
    8:00 am to 12:00 pm


24 Hour Telephone Banking

Image of phone representing 24-hour telephone banking
  • Call 888-568-6310 and follow these automated prompts:
  • Option 5 – Debit Card
  • Option 2 – Deactivate a card or report lost/stolen
Mobile App

Image of smart phone icon
  • Sign in to your mobile account 24/7
  • From the hamburger menu Image of hamburger menu icon , select “Preferences”
  • Select “Manage Cards”
  • Select the active debit card that you wish to report lost or stolen
  • To report it stolen, select “Report”
  • If you have misplaced your card and want to temporarily suspend it, select “Suspend”
Online Banking

Image of computer icon
  • Login to your online banking account 24/7
  • Go to Options
  • Click on ATM/Debit Card
  • Click on the "Lost/Stolen" box for the card you wish to report lost or stolen 
  • Click submit
























1Terms and conditions apply. When Dime-A-Time reward is selected at account opening, you can earn $0.10 cash back on each signature-based transaction (choose credit) when you perform 15 or more, paid on the last day of the statement cycle month in which the debit transaction has posted and cleared. See Peak or True Rewards for more information.

2Debit card is available to qualifying Northway Bank checking account holders.

3Owner of any non-Northway Bank ATM may charge a fee to use your debit card at their ATM.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay, Touch ID, and Apple Watch are trademarks of Apple Inc.
 
Android, Google Pay, and the Google logo are trademarks of Google LLC.
 
Samsung Pay is a trademark of Samsung Electronics Co., Ltd.