New Digital Banking Experience

Great news! On August 6, 2024, we are upgrading to a cleaner, simpler Online Banking and Mobile Banking platform with enhanced security features. We will continue to share more details plus important steps you’ll need to take so that you’re ready to start accessing your new digital banking experience.

Important dates and details before the launch…

Debit Card Controls - The debit card Alerts and Protection settings within the Mobile Banking app will be unavailable from 7/22/24 to 8/6/24 while we migrate these features to the new platform.
Intuit/QuickBooks - The connection between Northway Bank and Intuit will be down for 5-7 business days starting on 8/6/24.
Linked Accounts - If you have accounts with other financial service providers that are linked to your Northway Bank deposit account (like PayPal, Venmo, or Zelle), you may be required to disconnect and reconnect your account(s) with those services after 8/6/24 due to the upgrade.

If you are a current Online Banking or Mobile Banking customer, there are a few things that will not change and have no effect on your current banking:

Username and password - You can continue to login with the same credentials you use today.
- IMPORTANT NOTE: Login biometrics will be disabled on 7/30/24. If you are using biometrics (Touch ID or Face ID) or the 'Remember Me' option, you will still be able to login with your username and password. **If you do not know your username and password, contact our Customer Service Center at (800) 442-6666 or stop by your local branch during normal business hours to obtain your username and reset your password prior to this date for a smoother upgrade on 8/6/24**
Scheduled payments - Scheduled Bill Pay payments and payees will carry over to the new platform.
External transfer accounts - any verified external bank accounts that you currently have added under the Bank-To-Bank Transfer option will not require re-enrollment.

What’s coming?

A modern, consistent look and feel across all your devices - desktop or mobile - simplifying how you manage your accounts and move money.
A more personalized experience - arrange your Dashboard in a way that makes the most sense to you.
If you are a current app user, you will be prompted to download our new app, however there will be no change to your current username and password - you can continue to login with the same credentials you use today.
Two-Factor Authentication - A code will be delivered to you outside of the system to verify your identity.

You’ll also be able to:

Connect accounts at other participating financial institutions through the Mobile app.
Add multiple Northway Bank user profiles - access multiple Online Banking profiles from any device.
Add notes, tags or images such as receipts to your transactions.

We’ll continue to post updates and share important information to make this transition as smooth and seamless as possible. Our Customer Service Center is expecting higher than normal call volume and longer wait times may be anticipated in the coming weeks. If you have questions specific to your account, you can also use our 24-Hour Automated Telephone Banking at (888) 568-6310.

Check back often for updated information!

FAQs

Transaction history	At first login, you will be able to view 90 days’ worth of transaction history. Over time, additional transaction history will populate. Enrolling in electronic statements will provide you with additional transaction history.
Alerts	Enabled alerts will need to be established in the new platform. Enabled alerts can be located under the Options tab in the current platform for your review.
Electronic Statements and Notices	Documents This tab will be utilized to view Electronic Statements and Notices, known today as “My eDocs”. If you are not yet enrolled in Electronic Statements, you will be prompted to do so prior to using this function. Electronic Statements Utilize this option when you would like to make changes to your current account enrollment or update the email address associated with your eStatement delivery. Please note, if using Safari, you will need to disable 'cookie detection' to successfully access your statement.
Supported Browsers	Current or one of the prior two versions of the browsers below: Google Chrome Apple Safari Mozilla Firefox Latest version only: Microsoft Edge
Bill Pay	All scheduled Bill Pay payments, existing payees and payment history will be available in the new Online and Mobile Banking platform. Please note, if using Safari, you will need to disable 'cookie detection' for Bill Pay single sign-on (SSO) to work.
Transfers	Internal Transfers - Scheduled transfers will copy over, except from a loan account or overdraft account External Transfers - All verified external accounts (as of the day prior to go live) and scheduled recurring transfers will copy over.